Information presented in accessible formats and minimum standards applied

On 29th June 2017 in Perth, the event “Open Government, Closed Doors?” was held with Inclusion Scotland and the Open Government Network, looking at what community empowerment means for disabled people. 

A facilitated workshop looked to garner the knowledge and experience of, and opportunities for, disabled people of open government and community participation. One question participants were asked was whether they had ever been asked what you think about the services they use, how they were asked, whether they felt they were listend to and could it be done better. 

It was clear that attendees wanted information about services and government to presented in accessible formats and fulfilling minimum standards at the very least. 

Why the contribution is important

Participants had different experiences of being asked about their views. The Scottish Health Council involved people in different ways and reported back what difference people’s views had made. However, other consultation processes could be unclear, and people often felt they were not listened too.

One of the major barriers identified was how information was presented. This often used inaccessible terminology and was not available in accessible format such as easy read or plain language. There needed to be minimum standards to make sure things are presented in a way people understand. Other barriers included transport costs, having to pay for a carer and the need for support to get voices herd.

The question was asked that, from an equalities perspective, who actually wins? There is in imbalance in favour of those with skills and expertise, including the professionals providing the service.

by PaulBradley on June 06, 2018 at 12:27PM

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