Local people on the other end of the phone

Currently if reporting a lost or stolen item we are connected to a person who is based a long way away from our area. We say "It was stolen from Peasedean" and the person at the other end does not know the location and time is wsted in trying to explain. If staff who lived or worked within a 10 mile radius took the call, the caller would feel reassured that they were being understood. I know that our local police representative will be contacted by "head office" eventually and he will then get back to me, but it would be so much better if we could contact them directly.

Why the contribution is important

People who contact the police are usually distressed. If they feel they are talking to a known community member, their 'own' police officer, they would feel more at ease and in the long term less demanding.

by Bigbarb on January 07, 2016 at 05:54PM

Current Rating

5.0
Average score : 5.0
Based on : 2 votes

Comments

  • Posted by tuppence January 18, 2016 at 08:33

    An anonymous faceless individual miles away from where the issue is does not give confidence to someone phoning in an incident - how is someone in the back of beyond in a call centre going to understand the local quirks, known issues or essential what the caller is phoning in about.
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