Access to GP Practices

The problem regarding GP access can be centred on 2 factors - no appointments available during ‘in hours’ for that day, or the appointment is for several days hence. Website, Texting and emailing are well used means of communication and are used by all, with the possible exclusion of some of the older generation. WEBSITE - Our own GP practice has a website on which, currently, you can order repeat prescription medication. You register initially, and then by use of username/password access the site.  It should, therefore, be possible to have a part of the site onto which a patient can type in their symptoms. This could be reviewed that day by a clinician (GP/ANP/Practice Nurse) and a decision made for an emergency appointment that day, referral to a Pharmacy, or if serious enough a call back  by the clinician for telephone triage and possible referral to A&E. As an NHS24 Calltaker, use could be made of that or similar system to allow a trained non-clinician to establish if the requirement is for the patient to be given self care advice, immediate referral to a practice clinician, or non-urgent appointment.

Why the contribution is important

Use of GP websites for patients to get timely advice, when they may be under stress due to worry.

by simontyas on October 29, 2017 at 12:36PM

Current Rating

Average score : 3.0
Based on : 2 votes


  • Posted by kevinfhutchison November 10, 2017 at 08:54

    We need to make better use of national products such as NHS inform and new National Service Directory to reduce duplication of effort and maximise resources. GPs should where possible offer a useful and up to date website where patients can better determine if they actually need to see or speak to a GP, or indeed if there are better options and services available. This would reduce workload at their end and increase use of other support functions available within Primary Care and HSCPs.
  • Posted by AJ November 28, 2017 at 14:32

    I don't think this is really a technology problem, although some application of technology may help. It's really more to do with level of education generally around health - knowing your own body and about minor ailments, having a sense of what is normal for you. and therefore being able to seek and understand and apply advice without a health professional being directly involved. or to know that you really do need to see someone, and who.

    HOWEVER, when you are exhausted and in pain and scared, you can't think clearly, you can't take in articles, or perform searches, you can't even answer the thousandandone questions 111 is asking you - a person to provide reassurance and help you sort out your thoughts must never be denied anyone suffering.
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