Access to technology

One of the themes coming out from our discussions with individuals and groups is access to technology – the devices used, the availability or reliability of broadband, the affordability of equipment or internet services.

Do you see any opportunities or challenges that people might experience as digital is more widely used in health and social care? What ideas do you have for how these might be realised or overcome?

Why the contribution is important

It's widely recognised that, while the use of technology and digital services is increasingly widespread, people may face challenges such as the skills or ability to use or get access to devices, or that connectivity may present issues.  What do you think, and what ideas do you have to address this?

by ScotGovHealthMark on September 14, 2017 at 01:59PM

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  • Posted by gallusg September 28, 2017 at 11:55

    Even within NHS organisations, there are significant constraints on the technologies available - from out-of-date browsers and out-of-date devices to restrictions on social media and restrictions on streaming media, etc. In order to support the citizens of Scotland in being digitally literate and to tackle possible exclusions, the NHS needs to be prepared to support its staff first.
  • Posted by Catriona September 30, 2017 at 23:01

    Community nurses need to have access mobile technology when out workingbin the community. Up to date information for safe effective practice and reduced duplication of work.
  • Posted by mhastings October 07, 2017 at 13:08

    Knowing a bit about rural areas and access to broadband, suggests that many people who live in rural areas and need TEC will not be able to use it, due to broadband speeds. Government have got to sort out this as a priority if they want everyone to benefit from technology.
  • Posted by MSArgyll October 11, 2017 at 13:42

    There are so many ways innovative we can be supporting people digitally to self manage their own long term conditions in the rural areas of Scotland. Multiple Sclerosis Centre, Mid Argyll travel out from our Centre in Lochgilphead to Kintyre and the islands of Jura and Islay. We had hoped to make contact digitally when not doing face to face home visits, however, for many people it is proving impossible as the WiFi and mobile phone signals are poor. Better connectivity will allow us to link with those most hard to reach. For many this will have a major positive impact on their health and wellbeing, as many live in social isolation.
  • Posted by LynneClark November 20, 2017 at 23:18

    I challenge #eNMAP & #digitalhealth...they are leaving behind the #digitalpatient who most need inclusion? Not the 7,000 sampled in a 2012 survey who 'would use on line apts', no, the thousands of elderly,housebound,disabled who can't afford monthly broadband. #GetRealAboutPatientTech
    Fund the connection in all the households with Over 70s on 3 or more repeat prescriptions. Get the technology enabled care to the people who need it the most...oh and by the way they ain't living in the middle of cities!
  • Posted by gnelson January 30, 2018 at 16:48

    The best way to engage as many patients as possible is to give them as many choices as possible. Suppliers often focus too much on their preferred technology but it's often not very patient-centric.

    Providing patients with options such as automated phone calls can be used with a normal landline and avoid the need for Internet access, text messages are another simple way of interacting with patients. These should be offered as well as websites and smartphone apps.
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