Reducing DNAs by Increasing Patient Engagement

An app and digital platform developed in Scotland and about to enter trials for making it easier for citizens to engage with the NHS. Easier appointments management, reduced call centre pressures, appointment reminders and realtime assistance.

More info at

Follow their progress at

Why the contribution is important


  • reduce DNAs (missed appointments) by a minimum of 10% in one year
  • produce a saving of £4.8 Million per year to NHS Scotland
  • Measure why appointments are missed to further improve performance
  • reduce pressures on NHS using AI (Artificial Intelligence)

See how at


by KITE on February 23, 2018 at 08:44PM

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